As of yesterday, TV is not responsive to remote control asterisk button only (I have 4 RCs and the TV is no longer responsive to that asterisk button on any of them. Was there a software update to cause this issue, or what ? Is ROKU going to correct it ?
Hi @here2there,
Thanks for posting in the Roku Community!
We understand that you are reaching out regarding your remote not responding.
As a first step, you try the steps below to help resolve the problem:
If you still need help, please don't hesitate to keep us posted.
Best regards,
Mary
Hi @here2there,
Thanks for posting in the Roku Community!
We understand that you are reaching out regarding your remote not responding.
As a first step, you try the steps below to help resolve the problem:
If you still need help, please don't hesitate to keep us posted.
Best regards,
Mary
Thanks for adding your fix to community it work great on mine.
I did exactly this and it worked! Thanks! Roku should have posted this solution for a known issue but I'm glad somebody did.
Needed to upload a software update. Followed these instructions and This worked for me. You can check it under Settings > System > Software update > Check Now.
Thank you for your post, @windy2814!
This valuable input will be very helpful for our community users who have the same issue.