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here2there
Binge Watcher

TV Not Response To Asterisk Button

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As of yesterday, TV is not responsive to remote control asterisk button only (I have 4 RCs and the TV is no longer responsive to that asterisk button on any of them. Was there a software update to cause this issue, or what ? Is ROKU going to correct it ? 

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2 Solutions

Accepted Solutions
RokuMary-F
Community Moderator
Community Moderator

Re: TV Not Response To Asterisk Button

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Hi @here2there,

Thanks for posting in the Roku Community!

We understand that you are reaching out regarding your remote not responding.

As a first step, you try the steps below to help resolve the problem:

  • If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-insert them.
  • If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
  • If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If you still need help, please don't hesitate to keep us posted.

 

Best regards,
Mary

Mary F.
Roku Community Moderator

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here2there
Binge Watcher

Re: TV Not Response To Asterisk Button

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  • Hello Mary, I appreciate your quick contact to help, however the instructions provided didn't resolve the issue. Instead, I unplugged the Roku TV for about 2 minutes, during that time I held down the TV power button for about 1 minute. After that I plugged the TV into an electrical outlet, powered on TV, pressed the remote control Asterisk button and now the 'TV Settings' left sidebar is appearing again just like it should be. Thanks for your concern and willingness to help ! Good day, take care !

View solution in original post

6 REPLIES 6
RokuMary-F
Community Moderator
Community Moderator

Re: TV Not Response To Asterisk Button

Jump to solution

Hi @here2there,

Thanks for posting in the Roku Community!

We understand that you are reaching out regarding your remote not responding.

As a first step, you try the steps below to help resolve the problem:

  • If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-insert them.
  • If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
  • If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If you still need help, please don't hesitate to keep us posted.

 

Best regards,
Mary

Mary F.
Roku Community Moderator
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here2there
Binge Watcher

Re: TV Not Response To Asterisk Button

Jump to solution
  • Hello Mary, I appreciate your quick contact to help, however the instructions provided didn't resolve the issue. Instead, I unplugged the Roku TV for about 2 minutes, during that time I held down the TV power button for about 1 minute. After that I plugged the TV into an electrical outlet, powered on TV, pressed the remote control Asterisk button and now the 'TV Settings' left sidebar is appearing again just like it should be. Thanks for your concern and willingness to help ! Good day, take care !
Notone
Newbie

Re: TV Not Response To Asterisk Button

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Thanks for adding your fix to community it work great on mine.

 

Re: TV Not Response To Asterisk Button

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I did exactly this and it worked! Thanks! Roku should have posted this solution for a known issue but I'm glad somebody did.

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windy2814
Newbie

Re: TV Not Response To Asterisk Button

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Needed to upload a software update.  Followed these instructions and This worked for me.  You can check it under Settings > System > Software update > Check Now.

 

 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: TV Not Response To Asterisk Button

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Thank you for your post, @windy2814!

This valuable input will be very helpful for our community users who have the same issue. 

We also add the following troubleshooting steps to assist you in resolving these remote issues:
This should resolve the issue you are experiencing. If it is still unresolved, please reply, and we will assist you further.

Thanks,
Jharra
Jharra Q.
Roku Community Moderator
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