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dollpie1
Reel Rookie

Streaming stick 4k volume issues.

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Hello. I have my Roku streaming stick 4k connected to my 1 year old Samsung tv and soundbar. 

I am watching something on let’s say you tubeTV and after a little while the roku remote  volume freezes and I am unable to mute or control the volume. I can do all other functions with the remote. After a few minutes the volume and mute work again. It’s almost like something is heating up and needs to cool down. 
Now, when the volume does work with the roku stick it’s controlling the Samsung sound bar I have connected. 
could that be the issue? 
thanks. 

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2 Solutions

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RokuJohnB
Community Moderator
Community Moderator

Re: Streaming stick 4k volume issues.

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Hi @dollpie1,

Welcome to the Roku Community!

We understand you're having a problem controlling the volume of your Roku remote. We're happy to assist you. Please try the troubleshooting steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select Remotes & devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

If the problem still persists, please keep us posted.

Kind regards,

John

John
Roku Community Moderator

View solution in original post

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Streaming stick 4k volume / mute issues.

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Hi @Phillygal welcome to the Roku Community!

Thanks for reaching out to us. We are thrilled to assist you in setting up your remote for controlling your TV volume. Simply follow the troubleshooting steps below to access the power and volume buttons on your Roku remote.:

Once your Roku device is activated and set up, you can access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful detection of your TV's brand.

How to set up your voice remote after initial setup and activation:
 
  1. Press Home on your Roku voice remote
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control
  6. Follow the on-screen prompts to complete the process

NOTE

  1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
  2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
  3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
  4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes
  5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

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21 REPLIES 21
RokuJohnB
Community Moderator
Community Moderator

Re: Streaming stick 4k volume issues.

Jump to solution

Hi @dollpie1,

Welcome to the Roku Community!

We understand you're having a problem controlling the volume of your Roku remote. We're happy to assist you. Please try the troubleshooting steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select Remotes & devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

If the problem still persists, please keep us posted.

Kind regards,

John

John
Roku Community Moderator
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olemiss74
Streaming Star

Re: Streaming stick 4k volume issues.

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I have the exact same problem with two of my 4K streaming stick remotes as dollpie1 described.  The volume & mute buttons freeze frequently for anywhere from 30 seconds to a few minutes before they begin working again.  The other buttons work fine during these episodes.  The remotes have already been set up using the Remotes & Devices menu,  so no need to suggest going through that process again.  It's not a set up problem, rather, one of dysfunctionality.

Please advise as I will be forced to search for an alternative universal remote that has reliable sound control. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Streaming stick 4k volume issues.

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Hi. @olemiss74

Thanks for posting here in the Roku Community.

We appreciate you for discussing the issue you've experienced in this thread. Have you tried performing a system restart on your Roku streaming device to see if you notice any difference? To do this, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

After this, you can also attempt to troubleshoot by unplugging your Roku device from the power source for 1 minute and then plugging it back again.

Please let us know what you find out so further actions can be taken to address this issue.

All the best,
Kash

Takashi O.
Roku Community Moderator
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olemiss74
Streaming Star

Re: Streaming stick 4k volume issues.

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Yes I have done that and it doesn't fix the problem.  

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dollpie1
Reel Rookie

Re: Streaming stick 4k volume issues.

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Ok. I’ll give it a try and see what happens. 

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RokuJanadeeK
Retired Moderator

Re: Streaming stick 4k volume issues.

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Thanks for your response. @olemiss74.

May we know if the remote issue happens when accessing certain shows or channels on your Roku? Are volume and mute the only buttons that have issues on your remote? Have you tried changing the batteries, if applicable? What is the device ID of the Roku device this remote pairs with?

Please let us know.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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RokuJanadeeK
Retired Moderator

Re: Streaming stick 4k volume issues.

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Thank you, @dollpie1

Please let us know if the issue is fixed or reply to the thread If the troubleshooting tips above did not help.


All the best,
Janadee

Nadee K.
Roku Community Moderator
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dollpie1
Reel Rookie

Re: Streaming stick 4k volume issues.

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Good evening. I have YouTubeTV as my TV provider which I access thru the Roku. The volume issue is when I am watching any channel on YouTube TV. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Streaming stick 4k volume issues.

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Hi @dollpie1,

Thank you for keeping us posted here in the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the YouTube channel. Please try the troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
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