Remotes

[karadesiree]

Hi, hello. my roku keeps scrolling by itself after changing batterys, resetting, and pulling the plug. ive tried eveyrthing.. what do i do

[RokuKariza-D]

Hi @karadesiree 

Thanks for bringing this to our attention.

Could you provide us with the serial number of the Roku device associated with the affected remote? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.

All the best,
Kariza

[karadesiree]

S006307CWRXY

[RokuKariza-D]

@karadesiree 

Thanks for the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

All the best,
Kariza

[mshapiro2]

Same!  This is very frustrating as I have done everything and it still won't stop scrolling.  I feel helpless not being able to contact anyone.  

It's not the batteries. I've unplugged and plugged.  There are no other remotes in the room except for the TV.  How do I get help?  Thank you!

[RokuKariza-D]

Hey @mshapiro2

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

All the best,
Kariza