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RokuKarla
Retired Moderator

Re: Roku screen won't stop scrolling when remote is pointed at it

Hi @Tularockstar

Thanks for reaching out here in the Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?

Please keep us posted with the detail.

 

Regards,
Karla

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RokuKarla
Retired Moderator

Re: Roku screen won't stop scrolling when remote is pointed at it

Hi @MB2005

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

 

Regards,
Karla

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Re: Roku screen won't stop scrolling when remote is pointed at it

ours just started doing that a couple weeks ago. it is NUTS. 

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Re: Roku screen won't stop scrolling when remote is pointed at it

same!

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku screen won't stop scrolling when remote is pointed at it

Hi @ellerae2324,

Congrats on your first post in the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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