Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuKarla
Community Moderator
Community Moderator
‎05-04-2023 06:34 PM

Re: Roku screen won't stop scrolling when remote is pointed at it

Hi @Tularockstar

Thanks for reaching out here in the Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?

Please keep us posted with the detail.

 

Regards,
Karla

0 Kudos
Reply
RokuKarla
Community Moderator
Community Moderator
‎05-04-2023 06:40 PM

Re: Roku screen won't stop scrolling when remote is pointed at it

Hi @MB2005

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

 

Regards,
Karla

0 Kudos
Reply