Remotes

[Jade6468]

I am having the same problem that many people have posted about where my remote says it cannot hear me when I try to speak into it it's been fine up until just a few days ago. and surprise surprise it's right after it did a software update I will keep this device but I will not recommend Roku to any of my family members and I will not buy another Roku device their customer service is the worst of many companies  their customer service is the worst of many companies  their customer service is the worst of many companies any  their customer service is the worst of any company I've dealt with they don't mind taking your money when you pay them but they don't want to give any customer service when things go wrong.

and just so nobody tells me to follow all the stuff that's posted on here I've already done it all. I guess the reason there's a Roku community is because the company is too **bleep** and cheap to pay people to actually help their customers they want us to help each other even though we don't work for their **bleep** company

[RokuArjiemar · Accepted solution]

Hello! @Jade6468,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

• What Roku device are you using right now? 
• How long have you been using this remote?
• What troubleshooting steps have you tried to try to fix the issue?

A system restart is the least invasive reset method. Please follow the instructions below to perform a system restart from the Settings menu

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar