Remotes

[martytanis]

Same issue for me.  Roku remote keeps unpairing from Roku/TCL tv.

SN:      YN00D3189463

Device:  9t683d189463

Please help.

[martytanis]

Same issue for me.  Roku remote keeps unpairing from Roku/TCL tv.

SN:      YN00D3189463

Device:  9t683d189463

Please help.

[Trayfrog]

I’m having the same issue. Works for a min then quits responding. I have to keep re-pairing. 

[RokuJohnB]

Hi @martytanis @Trayfrog,

Thanks, and welcome to the Roku Community!

We understand you're having trouble with your Roku remote since it will unpair. No worries, help is here. Please check out this support article on how to fix your remote.
If the problem still persists, please let us know.

All the best,

John

[Trayfrog]

Thank you but I have tried every thing in the troubleshooting section. The TV says it’s connected but it only works for a bit then stops. Maybe it’s defective. I’m returning it. 

[RokuTakashi · Accepted solution]

Hi @Trayfrog,

Thanks for keeping us posted.

We just want to confirm, have you already unpaired and paired your Roku remote to your Roku TV? Additionally, have you gone through the system restart which is by navigating to Settings > System > Power (skip if no sub-menu) > System Restart?

Let us know so we can proceed with the necessary actions to address this.

Have a great day!

Kash