Remotes

[Cmilo]

Hi - I’m experiencing the same issue with one of my Roku remote as well as the Roku being slow and freezing as well. We bought it less than a year ago. What can we do?

thank you. 
claudia 

[RokuERey]

Hi @Cmilo,

Welcome, and thanks for reaching us here in the Roku Community.

Could you share a little bit more information about this experience that you have with your remote? How long have you been experiencing this?

Does a simple restart help fix the issue? Or what are the troubleshooting steps you have done so far?

Let us know more about this so that we can further look into this.

Thanks,

Rey

[jokerwine]

Hi there,

@RokuMary-F 

Having same issue.

Model 3941X
Serial X0160000TR4N
ID S08P2150TR4N

Any help would be appreciated! 

Thanks 

[RokuArjiemar]

Hello! @jokerwine,

We're thrilled to have you with us here in the Roku Community!

Thank you for reaching out to us. We're pleased to assist.

• Is this the first time you have experienced this issue?
• What type of remote are you using right now? (universal, simple, or voice remote)
• How long have you been using this remote?
• What troubleshooting steps have you taken so far to resolve the issue?

In the meantime, please check out this support article on how to fix your remote: How to fix your Roku voice or simple remote that is not working.

Thanks,

Arjiemar

[jokerwine]

Hi @RokuArjiemar,

Thanks for the quick response. We have a Roku Voice Remote.

The issue began maybe 6-8 months ago, we weren't sure what it was. We would disconnect and reconnect the remote via the troubleshooting instructions, and sometimes it would work. Once we resorted to resetting the entire Roku from scratch. Ultimately, we noticed over the last few months that simple battery changes fixed the problem every time, however, were changing them every 2 weeks or so. 

Hope that helps!

[RokuArjiemar · Accepted solution]

@jokerwine,

Thanks for the post,

Have you checked the support article that we have provided on how to fix your issue? Please make sure we don't miss any single steps.

The battery life depends on the capacity of the battery and the usage of the remote, especially when using the voice command.

For how long have you been using this Roku voice remote?

You can also download the Roku mobile app and use it as a remote instead. Please check this out: How to install the Roku mobile app and How to sign in to the Roku mobile app.

Thanks,

Arjiemar