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Roku remote device disabled / unable to message

I have a Roku remote that stopped working today. I reviewed all previous posts in regard to troubleshooting, viewed numerous you tube videos but nothing will work.

other similar issues instructed to private message Danny. However I am unable to find a way to do so. 

I am asking if reaching out to Danny is still an option - and if all attempts to revive this unit fail, is replacing the remote the next option? And if so, how do I go about doing that?


thx much

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Community Moderator
Community Moderator

Re: Roku remote device disabled / unable to message

Hi @93khj,

Greetings from the Roku Community!

We will be happy to assist you further with your Roku remote issue. Would you mind giving us the serial number of your Roku device? What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV) What type of remote are you using right now? (universal, simple, or voice remote)

With detailed information, we will be able to assist you further.



Roku Community Moderator
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