Remotes

[RokuJharra-Q · Accepted solution]

Hi @cmh17, thank you for posting in the Roku community!

We appreciate your efforts to resolve the remote issue. Could you please specify which remote you are having issues with? Have you tried using a Roku mobile app to see if the issue occurs there as well?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

Please keep us posted!

Thanks,
Jharra

[Barbie11]

My remote cannot hear me either. Here is my info. Model 4662RW. Serial #YJ008C574278. Software version 13.1.4 build 1512-46

Device is 046088574278.

I need this to be fixed.

Thanks Barbara

[rhenders160]

I am having the same issues with my remote after attempting all of the recommended fixes. 

Frustrating and looking for a solution other than purchasing a new remote or just going back to Fire Stick

[RokuJharra-Q]

Hi, @rhenders160 @Barbie11 thank you for posting here in the Roku Community!

We would like to know if you have tried resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to troubleshoot a malfunctioning Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[rhenders160]

Yes..  I have done all of the recommended options. When I press the mic button, it will beep and indicate "listening" on the screen but ALWAYS returns the same message,  "unable to hear you try again".  

[RokuJharra-Q]

Thank you for keeping us posted, @rhenders160!

We appreciate the additional information regarding your Roku remote. Please be advised that we have sent you a private message for further assistance with this issue.

We'll be anticipating your response as we are more than eager to help you get back on streaming.

Thanks,
Jharra

[rhenders160]

I have not received any messages yet.  Just checked this evening and no message. 

[rhenders160]

I have not received any messages as you indicated I would receive. 

[RokuJharra-Q]

Thank you for the follow-up, @rhenders160!

We apologize for the delay. Another private message has been sent. Please feel free to let us know if you have not yet received any PM. We appreciate your understanding and patience.

Best regards,
Jharra