Remotes

[Romelvin86]

i changed my batteries and reset the remote. I won’t reset when i hold the remote reset button it doesn’t light up. 

[Tivoburkee · Accepted solution]

Roku remotes DO NOT have reset button!! The button in the battery compartment is pairing button to link it to a given Roku, it resets nothing!!  

[Romelvin86]

Now that makes perfect sense. How do I get my remote to work with new batteries?

[DBDukes]

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@Romelvin86 wrote:

Now that makes perfect sense. How do I get my remote to work with new batteries?

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How to set up your Roku® voice remote

[Romelvin86]

How do i get my remote to work again? I changed the batteries and it still doesn't work. 

[RokuMary-F]

Hi @Romelvin86,

Thanks for posting in the Roku Community!

Have you tried running the steps on this link to get your remote back up and running? How to fix your Roku® voice or simple remote that is not working | Official Roku Support

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

We appreciate your patience regarding this issue.


Best regards,
Mary

[Romelvin86]

S/N S07P21A4LAMV 

[Alicesky]

My Roku express 4K and remote won’t work and I tried changing the batteries to brand new ones. I also tried repairing, it still doesn’t work. Can anyone help?

[atc98092]

Note that some Roku remotes have the batteries both facing the same direction, while others have the batteries opposite each other. Look closely at the remote with the batteries removed, and ensure you've placed them in the proper orientation. I know it sounds basic, but more than once I've put them in wrong because a different remote has them "this way". 

[Alicesky]

Yes, I checked this and made sure I put them the correct way. It’s still not working at all. I even tried the opposite way and it doesn’t work