Remotes

[FJB2020]

same thing here and my ROKU is new.Two remotes same problem.They send emails and talk on the phone and fix nothing.

[Altotus]

The remote is the original remote. The serial number is YH008X917192.

[RokuArjiemar · Accepted solution]

Hello! @Altotus,

Thanks for the post,

We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

• What Roku device are you using right now? 
• Have you paired the remote successfully before?
• is this the first time you have experienced this issue? If YES, when did the issue start?
• What type of remote are you using right now? (universal, simple, or voice remote)
• How long have you been using this remote?

For more detailed information about fixing your Roku remote, visit our support page here: How to fix your Roku voice or a simple remote that is not working

Please keep us updated on your findings so that we can continue to assist you. We look forward to hearing from you soon.

Thanks,
Arjiemar