Remotes

[RokuEuniceL]

Hi @djsfw57,

Thank you for keeping us posted here in the Roku Community!

We appreciate you sharing this information with us, and we're sincerely sorry about it. We want to ask you to send us a private message so we'll be able to proceed with the necessary steps to address this.

Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this.

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
   Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.

You can look for the messages you've sent in the Sent tab.

We look forward to hearing from you. Have a great day!

Kind regards,

Eunice

[123i12o43ui23o4]

Hi there, like many people in this forum (hundreds?), my voice remote suddenly won't hold a charge, I can't get it above 1% -- it only works if plugged in directly at this point.

I've tried four different USB cables. I've tried re-pairing, and resetting the roku device.

My device serial # is X01700N4VH7U

The software version is 12.5.5 build 4174-CU

Can you please help me figure out how to replace it?

[RokuERey]

Hi @123i12o43ui23o4,

Thanks for sharing with us here in the Roku Community!

We appreciate you sharing your report about this remote issue and the troubleshooting steps you tried.

Have you tried charging this overnight to see if that makes any difference?

Please keep us posted!

Thanks,
Rey

[123i12o43ui23o4]

Hi there -- yes, I've tried a different charger for each of the last three nights.

None of the  four difference chargers have gotten the charge above 1%, though the green charging light makes it look like it's charging when it's plugged in.

What's the next step on getting a working remote?

[RokuERey]

@123i12o43ui23o4,

Thanks for you prompt response!

We'd recommend to perform the steps below.

Restart remote...

1. Plug the remote into power.
2. Hold down the pairing button for 20 seconds (during holding down the remote light will start to flash. Keep holding and at the 20 second mark the light will turn off. The remote will then restart)
3. See if the reported issue still occurs.

Please report back here if there's any differences.

Thanks,
Rey

[123i12o43ui23o4]

Hi there — I’ve tried this twice now and I’ve tried charging it ever since, and it won’t hold a charge. The “remote battery level: 0%” notice on the top right corner of the screen still pops up every few minutes. 

what’s the next step please?

[RokuEuniceL]

Hi @123i12o43ui23o4,

Thank you for keeping us posted here in the Roku Community!

We'll be glad to assist you with your Roku remote. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this.

To learn more about how to send a private message, click this Community link: Help: Roku Community

We'll be anticipating it!

Thanks,
Eunice

[123i12o43ui23o4]

Done, thank you!

[Jainsea3]

mine has the same thing!  I have a Roku Voice remote, and the charger won't charge the battery!!  I only have 10% let of the battery!   Please tell me what to do?

[Jainsea3]

How do I reach ROKU???  My remote is notworking!  I just bought it about 3 months ago!  What is ROKU remote's phone number or email address???