Remotes

[eliazabib]

The lights stops blinking after a couple of minutes and then when I pull the plug out it won't operate the TV. The only time it operates the TV is when it is plug into the outlet.

[RokuJharra-Q]

Hi @eliazabib, thanks a bunch for keeping us in the loop!

We appreciate your efforts in trying to resolve this issue. We want to take a closer look at it. Please be advised that we've sent you a private message. Keep an eye on your email for further assistance.

We are looking forward to hearing back from you!

Thanks,
Jharra

[Mjoy]

Hello,

I have tried all of yiur suggestions and the remote still indicates 0% charge,

What’s next?

Thank you,

Mary

[Dphpdx]

I had the same issue with my rechargeable Remote Pro, I tried everything - resetting the remote, tried to drain battery by pressing a light clamp on one of the buttons for a while.  Magic finger salute stuff I saw posted elsewhere, etc.

I finally decided to open up the remote case, it wasn't easy to pry it apart.  I then disconnected the rechargeable battery for about a minute, and then reconnected it back.  I then re-paired the remote to my ROKU device (4K Stick) and my Samsung TV.  I then plugged it back into my original charger using my original charge cable.  In about 2 hours, my remote which was at 9% charge was at a full 100%.  

These steps worked for my, but it was pretty brutal opening that remote to get to the battery and I only broke off one small peice of plastic at the bottom of the remote which is not not noticeable. 

@djsfw57 

This was my original email to support:

Thank you.  I wanted to follow up with this question about my remote that would not charge.  Our phone connection kept getting cut off, not sure why, but I assume it was my carrier.

I reset the remote pro using the procedures on the website and then re-paired it with my roku device and TV.  I did this twice.  Problem still existed.

I could not find a way to drain the battery other than setting it aside and putting a clamp on the buttons, but gave up when after 1 day, battery dropped 1%.  Actually a good design, IMHO.

I broke open the rechargeable remote pro device and disconnected the red and white rechargeable battery from the remote mainboard inside (I disconnected it for about 1 minute), then connected the red and white wire back to the remotes mainboard.  I then plugged the remote back into the charger I had originally always used.  About two hours later the remote was fully charged. 

I’ll post this to the support forum, but hopefully there is a better way to reset the remote than the brutal manner I went through.  I only broke off a small piece of plastic on the remote and it is hardly noticeable when using the remote.  At least it is revived for now. 

I hope this helps your team, and if you figure out a smarter way to reset these rechargeable remotes when this occurs, please post it to the forum for other users. 

Sincerely,

Dan

[djsfw57]

I finally gave up. I'm baffled that Roku clearly doesn't give a **bleep** about this issue and is going to make no effort to fix the problem. I have emailed them so many times it's ridiculous, and all I EVER get back from them is a request to send all sorts of information. The problem is that I have sent it repeatedly, and every time they disappear after I send what they are asking for. No response at all after I follow their instructions. Roku support is basically non-existent.

[gailgab]

My rechargable remote won't charge. I have tried every combination of charging cords and plugs. It is only 6 months old. Very frustrating.

[RokuJharra-Q]

Thank you for keeping us in the loop, @gailgab!

It looks like the issue with your Roku remote is a bit unusual. We'd love to help you out. Could you please provide the following information so we can look into it further?

• Have there been any recent updates before you encountered this issue?
• Which Roku device pairs with the remote?
• When did the issue occur?

Here are some steps that can help resolve the issue:

Restart your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

• If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds. (After the reset pair your remote again) 

• Disable any extra remotes that are not in use in your TV settings

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
Jharra