Remotes

[dapbmonkey4u]

I have the same issue. I held the pairing button for 15 seconds. I have tried different chords and charging bricks. The charging indicator lights up but the battery doesn't appear to hold a charge and I can watch the charge level drop rapidly even when plugged in.

The pro remote I bought separately from my Roku enabled TV. 

TV info: 

Model Number C210X

Software Version 11.5.0:4235
Device ID
SO2859DIJVG4
Serial Number
XO0100X1JVG4

Remote info:

Name: Voice Remote Pro

Model: RC701

Firmware version: rtn.4186

Voice capture FW: en_US, 2004

[Audog]

I hope Roku is able to solve your problem, I'm pretty sure they will reach out to you. They reached out to me via email 

[RokuMary-F]

Hi @dapbmonkey4u,

Thanks for reaching out to the Roku community!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.


Best regards,
Mary

[John661]

Bought my Roku 6 mos ago the Roku voice pro remote wont hold a charge for more than a day.

The setting page says its at 100%, my model number is RC795 , firm ware rtn.4186, voice is off.

I expect better quality than this.

[Audog]

Will people please stop responding to ME, I am not affiliated with ROKU in any way other than a customer.

[RokuMary-F]

Hi @John661,

Welcome to the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with the remote so we can assist further.

Please keep us posted.


Best regards,
Mary

[Bmyers831]

Hi @RokuMary-F,

The replacement remote Roku sent back in October is now failing in the exact same way. 

So it seems the lifespan of the remotes is maybe 8 months to a year 😞

Would Roku be willing to send another?

Thanks

Bryan

[RokuMary-F]

Hi @Bmyers831,

Thanks for posting again in Roku Community.

We're sorry if you are having an issue with your replacement Roku Voice Remote Pro not holding charge.

We have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary