Remotes

[RokuJharra-Q]

Hi @Sandy_08,

Thank you for joining us here in the Roku Community!

We understand that you're having an issue with your Roku Ultra - Roku Voice Remote Pro (2nd Edition), and we're here to assist you. 

First, have you tried the steps mentioned above, which involve resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds?

Also, please let us know when and where you purchased this remote, and could you please take a picture of the remote? In addition, have you also tried using a different charger to see if it makes any difference?

We look forward to hearing from you and looking closely into this issue. Thank you!

Thanks,
Jharra

[Jr1144]

We are having same issues - been trying to charge for two days with no luck - held down the two buttons they said but does not work   We bought directly from Roku - cannot understand what is the problem!

[RokuJharra-Q]

Hello @Jr1144,

Thank you for posting in the Roku Community. We appreciate your cooperation and are dedicated to providing further assistance. We will contact you privately to offer additional support.

We look forward to your reply and to continuing to assist you.

Thanks,
Jharra