Remotes

[swbrains]

My Roku Ultra (2022, but purchased in 2023) remote has recently developed an issue with the volume buttons repeating.  If I'm watching a show an press volume up or down -- sometimes -- they will repeat until the volume either goes to maximum or minimum.  I've not had this issue on my previous 2018 Roku Ultra, nor this one, which I've had for about 6 months, until about two weeks ago.

I have an LG TV, about 5 or 6 years old and a Vizio soundbar about the same age.  But I never had this issue with my previous Roku during that entire time, nor with this one until just recently.  When it started happening, I set up smart plugs to reboot the Roku and soundbar every night, overnight, but it still happens.  I even did a restart on the Roku tonight when it happened, and the issue still occurred about 20 minutes later after starting.  I actually did the aforementioned restart after performing a software update, so the software should be current as well.

I saw that others were having this issue as well a few months ago as mentioned in this thread:

https://community.roku.com/t5/Remotes/OS-11-5-Remote-Volume-Ctrl-Up-Dn-Repetitious-Intermittent/td-p...

But it wouldn't let me reply there, so I had to start a new topic.

Here is the info from the issue tracker page of my Roku Ultra:

[RokuTakashi · Accepted solution]

Hi @swbrains,

Thanks for posting here in the Roku Community!

We appreciate you for bringing this to our attention, and we would be more than glad to assist you and resolve the issue. As a start, let's troubleshoot the Roku remote by following the steps below:

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

After performing these steps, kindly check to see if the issue has been resolved. Please keep us posted.

All the best,
Kash

[makaiguy]

@swbrains-

There's a good chance all you need to do is restart your Roku.   The first set of steps @RokuTakashi gave you will accomplish that. 

You may find that you don't need to re-pair the remote at all, but if you do, follow the rest of the steps provided by @RokuTakashi .

[swbrains]

Thanks.  I have restarted the Roku every night using a smart plug to remove power for one minute before restoring it, but the problem persisted.

I tried repairing the remote but after a day the problem returned.

I paired my old 2018 Roku Ultra remote with the box and switched between using both remotes.  At one point the new remote was having the issue every five minutes.  It seemed to happen if I didn't use the remote for a few minutes then tried to raise the volume.  Switching to the old remote, I haven't been able to reproduce the problem in over 24 hours.

[swbrains]

Update: The 2022 remote that came with the 2022 Roku Ultra continues to have the issue.  The 2018 remote has not showed the problem at all after several days of usage.  This seems to indicate there is an issue with the design or firmware of the newer remote that does not exist in the 2018 remote.

[grachuba]

My Roku started repeating channels AND volume. I did a reset of the remote and it worked for me:

Procedure:

Remove batteries from remote, unplug TV from power source, wait a full 60 seconds, plug the TV back in, wait until you see the power light on the Roku light up, replace the batteries at this point. Remote should work normally.

[swbrains]

Unfortunately the 2022 voice remote pro has a sealed rechargeable battery compartment so it's not possible to remove power temporarily.

[RokuERey]

Hi @swbrains,

Thanks for keeping us posted!

We have passed along your case to our Support team. Please keep an eye on your email address, as they'll be reaching you from there.

Again, we do appreciate you reaching out, and don't hesitate to get back to us if you still need a hand.

Warm regards,

Rey

[seanmcne]

Any updates on this issue? Mine just started doing the same thing a while back (somewhat out of the blue). Thanks!

[RokuJanadeeK]

Hi @seanmcne,

Thanks for letting us know.

You seem to have provided limited details regarding the issue you've been having. For us to provide an accurate resolution, may we know what you have done so far to fix the issue? Have you tried following the provided troubleshooting instructions above this thread? When did you start seeing the issue?

Please keep us informed so we can continue assisting.

Regards,
Janadee