Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku TV remote not working

I have a roku TV that came with the roku remote, my TV will turn on with the remote, but none of the other buttons will work, I have tried to repair it with the TV, as well as replace the batteries and it is still not working any help will be appreciated.

0 Kudos
Roku Guru

Re: Roku TV remote not working

Hello @Jkizer4890

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos
Binge Watcher

Re: Roku TV remote not working

Roku doesn’t manufacture TV’s. Hisense, TCL and ONN do. Your TV should be one of those or something else. If it’s a TCL the power button is right in front below the TCL. All Roku TV’s use a basic IR remote. You can pick up a universal IR remote to use. Just be sure it says “works with Roku TV”. If your TV is under warranty call the manufacturer 

0 Kudos
Community Streaming Expert

Re: Roku TV remote not working


Roku doesn't make or sell Roku TVs, they just supply the operating system with Roku functions.  Roku TV remotes are provided by the TV manufacturers.

Manufacturer support contacts for Roku TVs can be found in this support post:

You may be able to find a replacement Roku TV remote locally at places like Wal-Mart, Target, Best Buy, etc, as well as Amazon and eBay and the TV manufacturers themselves.  Be sure they are remotes for Roku TVs -- Roku player devices use a different set of control commands.

Most (all?) Roku TV manufacturers supply direct line-of-sight infrared remotes.  These are not linked to the TV and have no pairing button - they are just point and shoot.  (Roku TVs can be used with separately purchased Voice Remotes from Roku, which communicate with the TV via wifi-direct and must be paired with the TV.)

You can test whether an infrared remote is sending signals by pointing it at a digital camera, like the one in a mobile phone or tablet, and pressing buttons on the remote.  If the remote is sending signals in response to button presses, they will show as flashes on the camera screen.

Roku TVs from these manufacturers all respond to the same set of IR (infrared) commands and so can be used with remotes for any Roku TV in this group:

Element, Haier, Hitachi, Insignia, JVC, Magnavox, onn, Philips, RCA, Sanyo, TCL, Westinghouse.

Remotes from HiSense and Sharp can only be used with HiSense and Sharp Roku TVs because they issue a different set of IR commands from the other manufacturers. Roku TVs from HiSense and Sharp themselves, though, support both sets of IR commands so they also be used with remotes from either of these two groups of manufactures.

(Thanks to @Tivoburkee for this info)

Also some inexpensive universal remotes may also work for your Roku TV - again, be sure it explicitly says it has codes for Roku TV not just Roku players.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos