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Bdye1920
Newbie

Roku TV Keeps Strolling on its own

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My Hisense Roku TV keeps strolling on its own. I have rest, unplugged and taken out the batteries of the remote and it continues to move on its own. Recently it has factory reset on its own and turned on by itself. The sensor light continues to flash red and the tv makes continuous click noise as if I’m changing the chanel. 

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Re: Roku TV Keeps Strolling on its own

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It sounds like your Hisense Roku TV is experiencing some technical issues that are causing it to behave unexpectedly. Here are some steps you can try to troubleshoot the problem:

  1. Check for Interference: Make sure there are no other infrared devices or sources of interference near the TV that could be causing the remote control signals to be disrupted.

  2. Replace Batteries: Even if you've already taken out the batteries and reinserted them, try replacing them with fresh ones to ensure the remote control is functioning properly.

  3. Reset the TV: Perform a factory reset on the TV by going into the settings menu and selecting "System" or "Advanced system settings." This will reset the TV to its original factory settings, which may help resolve any software issues causing the problem.

  4. Update Firmware: Check for any available firmware updates for your Hisense Roku TV and install them if necessary. Firmware updates can often fix bugs and improve performance.

  5. Contact Hisense Support: If the issue persists after trying these steps, it may indicate a hardware problem with the TV itself. Contact Hisense customer support for further assistance and to inquire about potential warranty coverage or repair options.

  6. Consider Professional Repair: If the TV is out of warranty and the issue cannot be resolved through troubleshooting, you may need to seek professional repair services from a qualified technician.

By following these steps, you may be able to identify and resolve the issue causing your Hisense Roku TV to behave erratically.

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4 REPLIES 4
RokuTakashi
Community Moderator
Community Moderator

Re: Roku TV Keeps Strolling on its own

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Hi @Bdye1920

Greetings and welcome to the Roku Community.

We're sorry to hear about the trouble you've experienced. We recommend performing a complete reset to your Roku TV to resolve this. Locate the pinhole of your Roku TV at the back of it. Once the reset button is located and your Roku TV is powered on, press and hold the reset button firmly for about 30 seconds until it reboots.

After performing it, please keep us posted on how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Caloz79
Newbie

Re: Roku TV Keeps Strolling on its own

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I have a Roku Express (3930, 3931 series)  ### tried resetting and it's still doing i

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Re: Roku TV Keeps Strolling on its own

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It didn't work and it turn tv on 

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Re: Roku TV Keeps Strolling on its own

Jump to solution
 
 

It sounds like your Hisense Roku TV is experiencing some technical issues that are causing it to behave unexpectedly. Here are some steps you can try to troubleshoot the problem:

  1. Check for Interference: Make sure there are no other infrared devices or sources of interference near the TV that could be causing the remote control signals to be disrupted.

  2. Replace Batteries: Even if you've already taken out the batteries and reinserted them, try replacing them with fresh ones to ensure the remote control is functioning properly.

  3. Reset the TV: Perform a factory reset on the TV by going into the settings menu and selecting "System" or "Advanced system settings." This will reset the TV to its original factory settings, which may help resolve any software issues causing the problem.

  4. Update Firmware: Check for any available firmware updates for your Hisense Roku TV and install them if necessary. Firmware updates can often fix bugs and improve performance.

  5. Contact Hisense Support: If the issue persists after trying these steps, it may indicate a hardware problem with the TV itself. Contact Hisense customer support for further assistance and to inquire about potential warranty coverage or repair options.

  6. Consider Professional Repair: If the TV is out of warranty and the issue cannot be resolved through troubleshooting, you may need to seek professional repair services from a qualified technician.

By following these steps, you may be able to identify and resolve the issue causing your Hisense Roku TV to behave erratically.

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