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Roku Streaming Stick does not control volume of Vizio TV

I just purchase a roku streaming stick 4k and I cannot talk with anyone from their support - Plus they want to charge me.  I have only had this product for less than 24 hours and the volume control on the remote with a new VIZO TV does not work

Community Moderator
Community Moderator

Re: Roku has some of the worst customer support I’ve ever seen.

Hi @rnew,

Welcome to the Roku Community!

We're sorry to hear about the trouble, and we definitely want to help you out. Could you please specify the issue you're running into? Also, what troubleshooting steps have you done so far regarding your Roku remote not controlling the volume?

With more detailed information we receive, the better we can assist you.

All the best,

Takashi O.
Roku Community Moderator
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Community Streaming Expert

Re: Roku has some of the worst customer support I’ve ever seen.

@rnew Roku does not charge for support. If you contacted someone that is requiring payment, you did not contact Roku. There a scammers out there that claim to be Roku, and try to get you to provide a credit card for support. All they want to do is steal your CC information, and are also hoping to convince you to provide your Roku account password. 

Do not do a web search for Roku support. That is how the scammers try to get your to contact them. Only use the official web site and use the chat function to reach support. You can also post your questions here, although this isn't technically a support forum. 


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