@rnew Roku does not charge for support. If you contacted someone that is requiring payment, you did not contact Roku. There a scammers out there that claim to be Roku, and try to get you to provide a credit card for support. All they want to do is steal your CC information, and are also hoping to convince you to provide your Roku account password.
Do not do a web search for Roku support. That is how the scammers try to get your to contact them. Only use the official Roku.com web site and use the chat function to reach support. You can also post your questions here, although this isn't technically a support forum.
Dan
Roku Community Streaming Expert
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