Remotes

[avalinag]

Continued also the batteries work in other items but seem not to work longer in my roku remote. I took out some batteries that work for my TV remote and out them in my roku remote but they didn't work. I put them back into my TV remote and worked fine. So I had to put once again new ones in the roku remote. Is there a specific brand of battety to use. I've Had rokus for years and never had this problem.

[AllenJr66]

I have this issue as well with the remote draining the batteries.

Model: 3810X

Serial: C13946230116

Roku Support: Please open case with tech team for a solution/replacement that doesn't drain the batteries.

[RokuKariza-D]

@Ghostpeppr @AllenJr66

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RokuKariza-D]

@avalinag

Thanks for bringing this to our attention.

Reply here with the serial number of the Roku device associated with the affected remote. I'll be able to further assist you from there.

We look forward to your response.

All the best,
Kariza

[Aniket]

I am using Roku Streaming Stick+. My remote batteries drain frequently and needed to be replaced every two months. 

[RokuMary-F]

Hi @Aniket,

We appreciate your patience regarding this matter. I understand that the Roku remote of your Roku Streaming stick + is rapidly draining batteries.

Kindly provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Best regards,
Mary

[Aniket]

Hi @RokuMary-F 

Model:  3810X - Roku Streaming Stick+

Serial Number:  YH0082389907

[RokuMary-F]

Hi @Aniket,

Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

[Aniket]

Hi @RokuMary-F 

I am using the replaced Roku remote issued by you (Support request: #5201687). 

The batteries for this replaced remote too are draining fast. Just within 2 months my batteries drained and had to be replaced. 

What's wrong with these Roku Streaming Stick+ Remotes? 

Thanks & Regards,

Aniket

[RokuDanny-R]

@Aniket

Thanks for the post.

If you currently have an open Support ticket regarding the issue you are experiencing, we would recommend continuing to work with our Support team, as they would best be able to assist you moving forward.

Thanks,
Danny