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20231
Reel Rookie

No remote for Roku device

Hello out there 

    For real guys I need some assistance I have no remote for my device an the box got thrown away I don't know IP address can anyone tell me how to get it 

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6 REPLIES 6
20231
Reel Rookie

No remote need ip address

Hey y'all 

   I have a Roku device an a not so smart TV ..I lent my device to a "FRIEND" it came back with no box no remote an I know I can use my phone as a remote but I need the IP address I'm usually pretty savvy but I'm stuck on this can y'all help if u got a minute 

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andyross
Roku Guru

Re: No remote need ip address

If the phone and Roku are on the same network, the app should discover it automatically.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: No remote need ip address

Hi, @20231 thank you for posting here in the Roku Community!

We appreciate your efforts to connect your Roku device to your Wi-Fi network for use with the Roku mobile app. To ensure a smooth connection process, we kindly suggest using a physical remote to navigate your Roku device or TV. Unfortunately, attempting to connect without a remote may not yield successful results.

In case you need a new Roku streaming remote, you can purchase one from our website: Roku streaming remotes.

If you have any further questions, please don't hesitate to contact us. We will be more than willing to assist.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: No remote need ip address

@20231-

Network-connected devices have no innate IP numbers.  IPs are assigned to the devices by the network router at the time of connection.  Until it gets connected to the local net, the device has no IP number.

Did your "friend" set up and use the Roku on his own home network?  If so it is most likely still configured for his network's network name (SSID) and password and you must have a compatible physical remote to set it up for connecting to YOUR network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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0 Kudos

Re: No remote need ip address

It’s such BS that we need a TV remote to control a phone app. I don’t have my tv or my remote and can’t watch anything on the Roku app because I have no tv remote and was told to buy one. It is completely assnine to need a tv remote to control a phone! 

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renojim
Community Streaming Expert

Re: No remote need ip address

@customersvcsux, anyone that told you that you need a Roku remote to control the app on your phone either didn't understand the problem or doesn't know what he's talking about.  The phone app can be used to control a Roku device, but a Roku remote can't control the phone app and certainly isn't necessary in any way.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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