Remotes

[Pepinlady]

My Roku 4+Express slipped off my TV stand.  The connection cord did not pull out, so  I simply retrieved it, Suddenly my remote won't power it on.  I changed the batteries; I rebooted my Spectrum TV system; I re-checked all the connections to make sure they were firmly secured.

On my remote, when I have the battery cover off, I can see a blue light flash when I press the power button—but I don't see any light from the front of the remote. The Roku device blue/white light is shining, but I can't move past the TV screen that says "check device power."

 I operate the Roku by selecting it from my Spectrum remote and then pressing the "Home" button on the Roku remote.

I have no idea what to do next.  A few years ago, I remember being able to contact a Roku support person—but now evidently that isn't possible if you have a 4+ Express.  

Can anyone help me this frustrated grandmother? 

[AvsGunnar]

@Pepinlady 

There should be two cables coming out from the back of the Roku device.  One cable is a HDMI cable (for video and audio).  Verify that cable is plugged into the HDMI port of your TV.

The other cable is the power cable.  Verify that is plugged into the USB port of your TV or into a power adapter at the wall outlet. (may need to just unplug and reseat all the cables).

Assuming the Roku device is working (LED is showing on device), press the Home button on the Roku remote a few times and then maybe look for a physical button on the TV that allows you to switch over to the correct HDMI input for the Roku device. (may be labeled Source or Input on the TV).

Alternatively, on the Spectrum remote, look for a similar button that says Source or Input (or something similar that allows you to toggle between the inputs until the Roku Home Screen shows up).