Hi @Jeffmorasco2,
Thank you for reporting this issue to Roku Community!
I'm sorry to hear about the issue you're running into, but not to worry, we'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
Mary F.
Roku Community Moderator