These Roku remotes seem to have a lot of issues. Luckily I've never had a problem with my mute and volume buttons not working completely, although there are times when I've pressed them and nothing happens immediately. Mostly I am extremely annoyed with the location of the buttons on the remote in the first place. They should fire whatever 'genius' at Roku who is responsible for the dumb idea of putting the buttons on the right side of the remote, because it was extremely stupid!
You can easily press the volume up & down or mute buttons by accident just by picking the remote up because you have to grab it by the sides with your fingers. These buttons should be located on the front of the remote, just like any other normal remote would have them! That's how the Fire TV remotes are and you never have to worry about muting the TV or messing up the volume just by picking the remote up by the sides. There is absolutely plenty of space for these buttons to be placed on the front of the remote, so a 'space saving' excuse as to why they have to be on the sides I will call BS on! These remotes need a complete redesign and Roku needs to employ basic common sense when designing them in the future!
It's time to redesign a better remote Roku, this same lame design has been going on for too long!
