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Reedah
Newbie

Roke express IR Remote will not pair/work

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I have reset device, removed batteries, replace batteries, and did every single trouble shooting tips. I cannot figure out why remote won't work. HELP?!

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RokuMary-F
Community Moderator
Community Moderator

Re: Roke express IR Remote will not pair/work

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Hi @nordmay0,

Thanks for posting in the Roku Community!

For Roku simple remote or IR remote, it only uses invisible infrared (IR) light and you will need to simply point the remote directly at the front of your Roku device when you are using it. The pairing process is compatible with a Roku voice remote to selected Roku devices.

For full information on this, you can take a look at this link: How to fix your Roku® voice or simple remote that is not working | Official Roku Support 

I hope this helps! I'll be here if you need anything else.
 

Best regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: Roke express IR Remote will not pair/work

Jump to solution

Hi @nordmay0,

Thanks for posting in the Roku Community!

For Roku simple remote or IR remote, it only uses invisible infrared (IR) light and you will need to simply point the remote directly at the front of your Roku device when you are using it. The pairing process is compatible with a Roku voice remote to selected Roku devices.

For full information on this, you can take a look at this link: How to fix your Roku® voice or simple remote that is not working | Official Roku Support 

I hope this helps! I'll be here if you need anything else.
 

Best regards,
Mary

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