Remotes

[Dragon3]

Problems with my Roku remote. The right arrow seldom works even when pressing down with force. I’ve attempted to reset the remote by following the steps and was unsuccessful. How can I get a replacement without having to purchase a new remote? Thank you

[RokuArjiemar · Accepted solution]

Hello! @Dragon3,

Thank you for participating in the Roku Community!

We appreciate you contacting us regarding your Roku remote. We are happy to help.

Remote issues vary depending on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: a Roku simple remote or a Roku voice remote.

This article will help you determine what type of Roku remote you have and then direct you to the right article with troubleshooting instructions for your specific remote. You will find instructions on how to fix your Roku remote's not connecting, responding, pairing, missing button presses, or any other issues that cause it to not work. Please check it here.

After you've figured out what Roku remote you have, visit the article for your specific remote.

• How to fix your Roku simple remote
• How to fix your Roku Voice remote

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

Thanks,
Arjiemar