Remotes

[JBStreaming]

I understand why someone thought it would be a good idea to notify the user, but trust me WE WILL FIGURE OUT THE BATTERY IS DEAD BY OURSELVES.

I do NOT need a battery indicator popping up on screen while I'm watching shows. Please immediately remove this "feature" as no sane person wants to be annoyed by this **bleep** all the time.

Moreover, my batter is at 46% and this warning is happening. Not 5%....FOURTY SIX PERCENT. It's absurd and abusive to the user.

[Emissary35]

Me and others have been complaining about this battery pop up for years. I've suggested adding an option in the settings under the remote category to turn off the battery warning message. Roku has ignored all complaints about the battery warning. They don't seem to care at all. It happens as soon as your batteries get into the 40% range and it's ridiculous. I will change my batteries when I press buttons and it doesn't work anymore! Roku sucks!

[TaslimDude]

There is nothing wrong with a low battery message, what is wrong is it popping up at something like %50 instead of maybe %5 and not having the option to disable the message. I'd like to know my batteries in my remote are getting low before they completely die so I can prepare to buy new ones. The Message does not stay on the screen forever.

[RokuERey]

Hi @TaslimDude ,

Thanks for making your first post here in the Roku Community!

We appreciate you for sharing your report about this and we'd like to know how we can be of support. 

Have you seen this behavior happening before? When did you start seeing this and have you tried any troubleshooting and what didn't work?

Tell us more about this and we'll further hop on it.

Thanks
Rey

[Emissary35]

@TaslimDude Yes, having the battery warning is fine if it worked properly and if you also had the option to turn it off so you never had to see it if you didn't want to. Unfortunately you can't shut it off because Roku won't give us the option to do so. The battery warning literally starts spamming your screen once the battery level gets under 50%. You could have several weeks left in your batteries but Roku decides it wants you to change them now and won't stop the pop up until you do! The warning isn't working properly at all and Roku hasn't addressed these complaints about the batteries in years. I don't think they even care.

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you've encountered with subsequent battery status notifications.

Let's try to troubleshoot this issue and get it resolved. Kindly follow the steps below:

Unpair your Roku remote

1. Press and hold the pairing butting located at the battery compartment. 

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Take note: If your device doesn't have a pairing button, kindly press and hold the Home and Back buttons together.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Please keep us posted on how it works.

All the best,
Kash