1. Same dead battery issues other Roku users have mentioned. So I've copied another post b/c it is nearly identical problem: We bought a Roku Voice Remote Pro unit for the living room (not to mention our collection of 3 older battery-draining Roku remotes, still in the drawer because they turn on but nothing more). We were hoping to finally be done with replacing drained AA batteries, and be responsible about the environment, but this new purchase only turns on, you cannot activate any other button, so it is useless. I tried ALL of the troubleshooting recommended. I charged the battery, the light stayed green… still the same issue and I echo other customers - To add to our frustration, the Roku website is very carefully designed to prevent any attempt to contact Roku support.
How can we get these expensive Roku remotes replaced?
2. Then I called about a technical problem on the upstairs TV with their software. When turning on the TV, a screen appears to update your software. I have to turn off the TV and turn it back on to get the screen to go away. I have called and Roku will do EVERYTHING but pay for a replacement. I have tried updating the software but it IS updated, turning on/off TV, unplugging the router, etc. I have been on the phone FOUR times and each time unresolved. They say they will have a customer person call back, but when they do it is exactly the time I tell them NOT to call. I've spent over three hours in calls & time trying to fix this. I will use other company. Too many options out there. WAY too many problems with Roku accessories, hardware, software and service.
Here it is folks: Good luck 18162728106.
