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Maddie7174
Newbie

Replacement simple remote won't work

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I have a roku premiere.  I just received my new simple remote in the mail. I tried to connect it to my device by following the steps you have on your site. I did it 3 times. I does not connect. How do I get it to connect? If I cannot I need to return the remote as it would be a waste of money if I or you can't get it working....

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Tivoburkee
Community Streaming Expert

Re: Replacement simple remote won't work

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The Roku simple remote is IR only remote, there is nothing to do it either works or not. You have to have clear line of sight to the front of the Premiere, and just press a button it should work. If it doesn't, test the remote by pointing it at your cellphone camera if you see flashes when pressing a key, it is emitting an IR signal, no flashes its broken. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Replacement simple remote won't work

Jump to solution

The Roku simple remote is IR only remote, there is nothing to do it either works or not. You have to have clear line of sight to the front of the Premiere, and just press a button it should work. If it doesn't, test the remote by pointing it at your cellphone camera if you see flashes when pressing a key, it is emitting an IR signal, no flashes its broken. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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