Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fweiner
Newbie

Remote won’t pair or work

Model 3810x sn:213032731022

stopped working. Interferes with my xfinity remote. On off and volume work but no other buttons. Won’t pair. Changed batteries. No buttons sticking. Seems to run hot even with extension. Worked perfectly before. 
[personal information removed]

0 Kudos
1 REPLY 1
Tivoburkee
Community Streaming Expert

Re: Remote won’t pair or work

Do you still have the original USB with bump attached? That's what the remote is communicating with, not the stick itself. It might have gone bad. It still controls the tv because it's sending IR commands directly  to the TV. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.