Remotes

[RokuKariza-D]

Hey @llibbey

Thanks for reaching out!

We'd recommend starting with the troubleshooting steps provided in this link: How to fix your Roku® voice or simple remote that is not working. If the issue persists, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to hearing from you soon.

All the best,
Kariza

[Itsashleyok]

I’m having the same issue. Any luck?

[RokuKariza-D]

Hi @Itsashleyok

I hope you're doing well.

The troubleshooting steps available in the Support link I posted above may help. Try giving it a shot!

Let us know how it goes.

All the best,
Kariza

[Jewels1]

We’ve lost power before and it’s come back on just fine- until this last time. Now it is blinking constantly but not connecting. I did every step of the websites troubleshooting: unplugging, resetting, new batteries, plug into wall- the whole 9 yards. Then I found this and went through all the suggestions- nothing. It’s stuck on the pairing screen and the remote is still just blinking.

[RokuKariza-D]

Hello @Jewels1

Thanks for reaching out. 

Could you provide us with the serial and model number of the Roku device associated with the affected remote? It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

We'll keep an eye out for your reply.

All the best,
Kariza

[Jewels1]

@RokuKariza-D 

Model: 3810X

Id: TV2-R1018

Ic: 5959A-R1018

SN: C137AG356700

Model: Wr001

[RokuDanny-R]

@Jewels1

Thanks for the follow up and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny