Remote stuck in pairing mode
Hi there - I've seen similar posts and used all the tips regarding a remote device that won't connect/gets stuck in pairing mode. Already did hard factory reset, re-paired, but by the time I advance ...
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hi there- still having issues after following instructions. Serial number is in photo below.
Hi jlattal,
We appreciate you getting back to us and the efforts you've made to resolve this issue.
Our support team will join us to provide additional assistance. Please make sure that you monitor your email address because that is how they will communicate with you.
Please do not hesitate to get in touch with us to let us know how things are going or if there is anything more that we can do to be of additional assistance to you.
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Rey
I am having the same issue with my remote not pairing and it stuck on pair your remote screen. Here is the serial number for my roku 4k streaming stick: <span;>S0JC337P6XY8
any help would be appreciated
Hi Jd35,
Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since it will not pair. We're happy to assist you. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.
If the problem still persists, please let us know.
Best regards,
John
- Hi Community Users,We are locking this thread because the information may need to be updated.
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The Roku Community Team
