Remotes

[RokuCarly]

We're grateful to have you here in the Roku Community, @Azkatail!

Thanks for bringing this to our attention, and our sincerest apologies for any inconvenience this has caused you. No worries! We're here to find you the best resolution so you can utilize your Roku remote again. 

Kindly check your inbox as we will be sending you a Private Message regarding this matter. We will be coordinating this with our Support team for further information and assistance. 

Best regards,
Carly

[RokuCarly]

Thank you for letting us know about this, @GritNGlitter.

We're sorry to hear about the issues you've experienced with your Roku remote. No worries! We're here to further assist you with this. 

Before we proceed, may we know what specific issues you've experiencing with your Roku Voice remote pro? Also, we've already checked your posts about the playback issues you've experienced with the Netflix channel on your Roku Ultra and a Roku moderator posted a public response for this.

Here's the thread for reference: Netflix not loading on Roku Ultra

We'll be looking forward to your update.

Thanks,
Carly

[RokuCarly]

Thank you for keeping us posted, @ThePibbster!

We're glad to hear your update. For future assistance, please don't hesitate to create a new post or send us a Private Message anytime you need help with your Roku as we'd be happy to help. 

You may also refer to our Support Website for troubleshooting steps and procedures.

Happy Streaming! 💜
Best regards,
Carly

[ThePibbster]

Just updating the NEW replacement remotes was the solution!

No problems and today is September 22, 2024. 

[RokuJharra-Q · Accepted solution]

Thank you for keeping us posted, @ThePibbster!

We appreciate your posts, updates, reports, and feedback about issues with your Roku remote. Please don't hesitate to contact us if you have any additional reports or problems with your Roku device or TV.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Happy Streaming! 💜

Best regards,
The Roku Community Team

[Taaquecop]

I have the new remote, “RC-GZ1”. I have what I think is the same issue, the remote will work great and all of a sudden just stops responding and I have to wait about 30 seconds or so and then it will work again for 5 or 6 more button presses then wash, rinse, and repeat. I don’t take the battery cover off, I think the remotes are just experiencing some type of interference or something and the performing some type of quick reboot of some type. I explained my issue on the chat with Lawrence and he said I should replace the remotes and that would fix my issue. I explained to him that I recently replaced the remotes and the new remotes has the same issue. Lawrence said to replace the streaming stick and my issues would be resolved. I asked him how he had confidence in his recommendations, he replied, your product is no longer under warranty and then it said Lawrence left the chat.

Is the Amazon Firestick a good product? I’m done with Roku!