Remotes

[ArtAsArt]

After an hour of experimentation I found a way to get my Roku remote to control audio volume on a hotel Samsung (HG55NT678U). I had already tried the normal method to try to pair the remote with the tv (repeatedly pressing “OK” when I kept hearing the music). After 7 code tries, the message was that the Roku remote couldn’t pair with this tv. But all the buttons worked EXCEPT the sound up/down and the mute. 

Finally discovered that if I applied the volume button during the immediate startup, when “ROKU” is bouncing and dancing, for maybe 10 seconds I could set a volume level. On the left side of the screen I could see and set the volume level. Once the ROKU had fully started up, I could no longer control. This solved my problem since I just wanted to turn down the volume so hotel neighbors wouldn’t be inconvenienced by loud speaker volume. Unfortunately, if I wanted to change the volume up or down again, I would have to go through restarting the tv and again setting volume level.

[RokuReynan-L · Accepted solution]

Greetings, @ArtAsArt.

Thanks for letting us know about this. We're here to help.

Here are the steps to setup your remote for TV control:

1. Navigate to Settings
2. Select Remotes & devices
3. Select Remotes followed by your remote
4. Select Set up remote for TV control

Furthermore, you may visit this support article on why is my Roku® voice remote not controlling power and volume on my TV?

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Roku Community Team

[ArtAsArt]

Thanks for entering the conversation, but maybe you didn’t read my post. I tried the standard way to set up the remote to control the tv. It didn’t work, and I explained how it didn’t work, ultimately informing me that the remote couldn’t control this tv. 

I even reset my remote, paired it anew with the tv, but the audio control could not be set up. 

[RokuHaz-M]

Hey, @ArtAsArt 

Thanks for letting us know about this issue, we're here to help!

To help us dive deeper into this, can you please share a bit more info?

• The model number of the Roku remote.
• Aside from resetting your device, what steps have you taken to fix the problem?
• When and where did you purchase this remote? Did it come with the Roku device or TV?
• Does the button sometimes work or does it never work? Did the button ever work (when the player was new)

Also, we suggest using the Roku mobile app as an alternative remote for your device. Here's where to download the app for free.

Cheers!

Roku Community Team

[ArtAsArt]

--Roku remote model # RC-EL1

The remote came with my Roku stick, which I took from my home and tried to use in the hotel. 

--I'm not sure you read my post. The button always worked fine on my home tv. It didn't work on the hotel tv, and I described what I did to check it out. The remote would NOT pair with the hotel tv using the audio sound on 7 or 8 different tries. I think the problem was this lack of pairing. But as I described, I found a "workaround" that, though not completely satisfactory because the volume could not be adjusted during live streaming, it sufficed for the 5 days of our trip.