Thanks for reaching out to us for support. May we know if you've already paired your Roku remote to your Roku streaming device? Also, have you already set-up your Roku streaming device?
Please let us know, and we'll continue to assist you further.
Thanks for keeping us posted here in the Roku Community!
We're glad to assist you with your problem with your Roku remote. We'd like to know more about it so we can further assist you. Please provide us with some details.
What Roku device are you using right now that you are having issues with? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
What type of Roku remote are you using right now? (universal, simple, voice remote, or voice remote pro)
I am having the same issue, everything was working then stopped. I have tried all of the methods to resolve this issue that have been discussed here. The remote is the simple infrared version that came with the Roku.
Model 3930x, S/N S008326xodvk. The remote is Model RC-ALIR 3226001237
I have only had the ROKU for 8 months and am very disappointed with how poorly it has performed
We appreciate you reaching out to us. We're pleased to assist.
If you believe your Roku product is malfunctioning or wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is important to understand the details of the process as described in this article. Step-by-step instructions for returns and warranty replacements. Thanks,
Hello, I have the simple remote and it just stopped working. The Roku express is still on my TV, but the remote doesn't seem to connect , I've had for a while and it seemed fine then it slowly gave me problems connecting or changing channels then it just stopped. Thanks for reading this, CONFUSED.
If you are still unable to resolve the issue you are experiencing, please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.
