Remotes

[joekam]

I remember a problem with a satellite on orbit once that the sw group was unable to resolve a communication problem in 1553 bus. The sat was not talking on a instrument and they worked for months trying. Hence their boss called me, the problem fixer. Naturally his sw group was upset and convinced if they couldn't do it no one could. After they explained what it was suppose to do, and what it was doing, and then all they tried. I said i can figure it out. The team laughed and said how long will i take. I said send me a schematic and ill tell you whats wrong in a day. They bet me 10 cups of coffee. I was able to show them what was not done right in hardware in 3 hrs. From there they realized a sw command they thought did something was not doing it at all. So listen young fella as a firmer nasa technical director and root cause expert once the best in the country out entire did would call for any problem. Ill  tell you a fact. When sw cant find the issue , it generally means something in hardware is not as they thought when the system architecture was implemented to meet the design intention that was the foundation of the sw operating toolset. I recall a sw programmer writing code who couldn't get a 32 bit scaler signal processing routine to working. He worked for days trying to isolate the lines of code not producing proper results . He installed puts everywhere to see the progression of results and identify where data was going wrong. I walked up to this young man said let me see your diagnostics. I took one look and said young man you are chasing a broken workstation. This workstation is not production the proper result for a float command. Try another workstation. As rare as it was, that was it. Moral to story is when sw cant find it, it is usually because hw is not doing what you think . Have a nice day

[Orrin]

I used one of the hidden menus to reload the firmware on my Voice Remote Pro

Problem solved!!

[rslwpke1]

I am having  the same issue  with MHz Choice, to which  I subscribe, it didn't  do that  at the start of my subscription. It's driving me crazy

[RokuERey]

Hi @rslwpke1,

Greetings from the Roku Community!

We understand and appreciate you reaching out about this issue.

Could you share with us if restarting your device helps fix the issue?

If not, kindly provide us with a tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Please keep us posted. Thanks!

Regards,

Rey

[rkriete58]

Yes when I try to navigate to a certain episode, it's jumping past where I want it to stop and click on a particular show or clip.

[RokuCarly]

We appreciate you for joining us here at the Roku Community, @rkriete58!

Have you tried the recommendations of @RokuERey? If not, we highly recommend it.

Let us know how it goes!

Regards,
Carly

[Grandmaof4]

I had the same problem. Restarting seems to have fixed the problem. 🤞🏻

[RokuJanadeeK]

Thank you for sharing this good news with us, @Grandmaof4.

We're happy your issue was fixed with a system restart. Feel free to send us a message if you need further assistance.

Sincerely,
Janadee

[jayhawk_1995]

I am having the same issue that everybody else has been complaining about. I press a key - could be left right up down or okay, and it does that action three or four times. Super frustrating for trying to navigate any menu.

I have tried all the fixes mentioned above - unplugging and waiting and then plugging back in, but it only resolves the issue for maybe 10 minutes. I have tried restarting Roku and again it only temporarily solves the problem for a matter of minutes.

Model: 3820X - Streaming Stick 4K

Serial number: X01700YV0W5H (S08Y41DV0W5H)

Software version: 12.0.0 build 4184-CU

GC version: 10.0.527

Timestamp: 2023-09-13T04:28:17Z

issue ID 5H-367-468

[joekam]

Obviously your roku is updating after you unplug power. . The time stamp shows it.  Go into settings and turn off automatic updates and then back out to home screen. Then try unplugging again. Incidentally , you should not be using home button to get back yo home page. Use back button to return to home. Part of the problem is using home button a lot. Each time you do it saves the page you left in background and eventually you get too many pages stored in memory.