Remotes

[Dale_W]

When using the remote, a single push on the button will skip through multiple options, sometimes going to the bottom of a list and then back to the top.  The Streaming Stick 4K was purchased and installed in January, so neither the stick, nor the remote are old.  I have unplugged the stick and let it reset, and the remote will work correctly for a while.  Then the issue comes back.  It would appear it is not the remote, but not certain of that.  It is a major nuisance and difficult to settle on the right channel or show.

[RokuCarly · Accepted solution]

Hi @Dale_W.

Welcome and thank you for posting here at the Roku Community!

We see that you are having issues with your Roku remote and this is not the experience we want you to have. Worry no more as we are here to find you the best resolution.

May we know what Roku remote do you have?

Here is our Support link to help you figure out what remote you have: How to fix your Roku voice or simple remote that is not working

Furthermore, ensure your Roku streaming device is up to date (Settings > System > About).

Keep us posted on how it goes and we'd be more than happy to continue assisting you.

All the best,

Carly