Remotes

[jac87]

Hi, I’m having this exact issue.

Device SN: 213176117602

Model: 3810X

Remote:

Model: RC-EL1

 The green light flashes but it never pairs with the device. Beyond frustrated. Please help!

[RokuJechealR]

Hi @jac87,

Welcome to the Roku Community!

We recommend looking at the information provided by our Support page here: Fix your remote.

Please keep us posted on what you find out, and we will be able to assist you further.

All the best,
Chel

[saraH53]

I am having the same issue but can't find a way to contact support directly!  

[RokuTakashi]

Hi, @saraH53

Greetings and welcome to the Roku Community.

We see that you're having an issue with your Roku remote, and we would be more than glad to assist. Could you please provide us with more specific details regarding the behavior that your Roku remote displayed? Also, what specific remote are you having issues with?

We look forward to hear back from you so we can assist further.

All the best,
Kash