Remotes

[TCR]

I know this has been asked many times before, but I've never seen anything regarding resolving this problem. Mine keeps popping, it has brand new batteries in it, and it's still working. Is it a fire hazard? Does it need to be replaced? How do I follow up with this?

[RokuTakashi]

Hi, @TCR 

Thanks for reaching out!

Sorry to hear about that. Our team would like to get some details regarding your concern so we can help.

Share us with the details below:

• What specific Roku remote model are you having issues with?
• When did the issue start? Was the issue present right after purchasing the remote?
• How often does the popping occur, and when does it happen?
• Can you send us a video referring to the issue?

Keep us posted along with the info!

Thanks,
Roku Community Team.