Remotes

[Steve222]

About once a day my remote will freeze up and won't allow me to change channels, stop what I'm currently watching, adjust the volume, etc.  Unplugging everything and removing the batteries from my remote and waiting for a few minutes will fix the problem, but doing this is getting old.  Is there a fix?

[RokuJohnB]

Hi @Steve222,

Welcome to the Roku Community!

We understand how important it is to have a working remote when using our Roku device. No worries! We're happy to help. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.

If the problem still persists, please let us know.

All the best,

John

[Steve222]

Thank you, John, for providing me with the support article. I'll try the things the article suggests and see if they fix the problem. Fingers crossed!

Steve222

[Unhappy4]

The remote for my Roku Ultra is total garbage. At least 10 times a day it freezes and I have to remove the batteries to fix it. A have tried all solutions and nothing fixes it. Also, very often, the buttons perform a function other than what it is supposed to. Total garbage!!!

[RokuERey]

Hi @Unhappy4,

Greetings from the Roku Community!

We regret to hear about these remote woes. We'd like to know how we can help. Could you tell us if this is the remote that came along with the device? And how long have you been experiencing this issue?

Keep us posted!

Thanks,

Rey

[Unhappy4]

Yes, it is the original remote. This had been going on since purchased.

[RokuEuniceL]

Hi @Unhappy4,

Thanks for your quick reply!

We're glad to assist you with your Roku remote. What troubleshooting steps have you taken so far? Meanwhile, please try to restart your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). You can also try unplugging the Roku Ultra from the wall outlet and plugging it back in after a minute.

Let us know how it goes, and we'll be happy to assist you further.

Kind regards,

Eunice

[Unhappy4]

As I said in my initial post, I have tried all solutions but nothing works.

[RokuJohnB]

Hi @Unhappy4,

Thank you for keeping us updated!

We will be more than happy to assist you further. Could you send us a private message here in the Roku Community since we will be needing more details?

We'll wait for your response.

Thanks,

John

[JustSayin]

It's not just you.

I have 2 Roku Express devices, both with their original remotes. I bought them both around the same time, but not at the same time. One of them has no problems. The other one suddenly started having this frozen remote issue within the last couple weeks. Mine are both simple remotes; I don't have and don't want a voice-activated remote.

I've checked the batteries with a battery tester (they had tons of life left) and later I replaced them anyway. No good. I don't like unplugging it, so what I do is use the Roku remote app on my Kindle Fire when the remote freezes so I can do a System Restart. Then the real remote works fine again. For awhile. Until the Roku stops responding to it for no reason (again and again). Just the one device & remote, my other set has no problems (so far anyway).

I agree, it's maddening!

You're right, their suggested fixes do nothing useful.