Remotes

[Haleydog0711]

My 4K express freezes up multipe times each evening with the green light by batteries going solid green until I remove batteries. It will work properly after that until it freezes again

[RokuKariza-D · Accepted solution]

Hi @Haleydog0711

Thanks for reaching out here in the Community.

Have you tried the suggestions posted in this support link: How to fix your Roku voice or simple remote that is not working? If yes and the issue persists, please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. 

Keep us posted!

All the best,
Kariza

[Guaracer]

3226001079 is the serial number. We bought this a year and a half ago, bcus we wanted the voice functionality. 

we are regretting it now. I think we should have stayed with the older model. 

we love Roku but rare really besito reccomend it now. 

[RokuNimfa-C]

Hi @Guaracer, 

Thanks for reaching out here in Roku Community. 

We'd like to know more about how we can help. Can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue? Please provide the serial number of the Roku device that is paired with your remote. It is 12 alphanumeric characters and can be located at the back of the device itself.

Keep us posted on what you find out. 


Regards,
Nimfa

[Guaracer]

Hello

so we’ll be watching tv and when we attempt to change the channel, there is no response from the remote. It’s unpaired. BUT, the volume button still works. 
when I remove the battery cover, there’s a green light on. I remove one battery and immediately put it back in. Then the remote begins to function. It’s paired again. 
We’ve only owned this remote for 18 months  all of our other roku remotes function properly and they are much older  

serial number 22314c836528

thanks

[RokuKariza-D · Accepted solution]

Hello @Guaracer 

Thanks for the post.

We would recommend starting with the troubleshooting steps available in this support link: How to fix your Roku voice or simple remote that is not working. If still no dice, please let us know in this thread so we can assist you further.

Keep us updated!

All the best,
Kariza