Remotes

[RokuKariza-D]

Hey @jcfd84

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Robinson805]

My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?

[RokuDanny-R]

@Robinson805 

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[jcfd84]

Serial #-YJ00A4795356

Device ID- KW905A795356

Thanks Danny!

[Robinson805]

Here is my info. (Again)

serial #YSOO3E996561

devjce # FW2023996561

[RokuKariza-D]

@Robinson805

Thanks for providing us your information.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Kariza

[abbie_zaremba]

My remote is doing the same thing. I put new batteries in it and now it is making a high pitched ringing noise but not working. The batteries work in other remotes. Also, I have tried resetting using the instructions on the help pages. I have also tried using the movile app but it cannot find my device. 

[RokuMary-F]

Hi @abbie_zaremba,

Thanks for reaching out regarding the remote issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Regards,
Mary

[abbie_zaremba]

SN: S01230435205

I can’t use my remote to get to systems so I looked on the back of the roku. 

[RokuMary-F]

Hi @abbie_zaremba,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you via email.

Regards,
Mary