Remotes

[esmeaxo]

I have two Roku 3 models. Neither of my two remote control volume are working as of today. Now on the screen it is saying my remote does not support tv control. It has never said that before. I went to bed with two working remote volume control, I wake up today and now the volume doesn't work on none of my Roku 3 models. What is going on? 

[RokuMary-F · Accepted solution]

Hi @esmeaxo,

Thanks for your first post in the Roku Community!

We understand that you are having an issue with Roku remote not working. We're sorry if you are having this issue and we'd like to know more about how we can help.

In order to resolve this, we would recommend taking a look at our Support page to troubleshoot the remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If the steps provided by the Support page still aren't helping, please keep us posted and we will be able to assist you further.


Best regards,
Mary