Remotes

[RokuArjiemar]

Hello! @Gandalf41265,

We appreciate your response.

Please check your email from time to time. Our Support team will contact you there for further assistance.

Thank you for your continued patience.

Regards,

Arjiemar

[Gandalf41265]

I still have not heard anything from anyone and I cannot use my brand new Roku.....

[RokuJechealR]

Hi @Gandalf41265,

Thanks for the update!

Please be advised that we have already followed up on your concern with our Support team. Keep your lines open and check your email from time to time since they will contact you from there.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

Best regards,

Chel

[Gandalf41265]

It has been 2 months and I have not gotten any resolution or correspondence to this matter?

[RokuJanadeeK]

We're sorry for the inconvenience this has caused you, @Gandalf41265.

A separate email has been sent to your email address, kindly take a look at your inbox.

We'll appreciate your response from there.

Regards,
Janadee

[Rocko9999]

Same. The private messaged me and asked for information, now nothing. 

[Gandalf41265]

I got my new Remote in the mail today. Thank you! 
However, it charged up to 100% but my tv keeps flashing that its only 7% and needs to be charged. It pops up every 5 seconds.

[RokuJechealR]

Hi @Gandalf41265,

Thanks for keeping us updated here in the Roku Community!

We recommend resetting the remote to see if that helps with the issue you are experiencing. The pairing button is located on the back of the remote. Please remove the battery cover, and you should be able to see the small button. Let's Reset the remote by holding the pairing button for 20 seconds, then pair it again.

If this issue is not resolved, please keep us posted, and we'll continue assisting you from there.

All the best,

Chel