Remotes

[mdlitten]

Our remote for our 4K Express (just 3 months old) has started blowing through batteries about every other day. We have re-paired and updated the remote, reset the unit frequently, but we still have to change out the batteries. This is getting ridiculous and costly. What can be done? Is this a faulty model because I've seen numerous complaints for the same issue. Is there a newer remote model that has been improved?

[RokuCarly · Accepted solution]

We appreciate your first post here in the Roku Community, @mdlitten!

Thank you for sharing your concern about the battery health of the remote that came with your Roku Express 4K. We'd be happy to provide further insights.

Roku remotes are designed to go the distance, but a few things will drain a remote a bit faster...

• Heavy usage of private listening on the remote itself, but using the mobile app will save your batteries!
• Congested Wi-Fi network around the device. The reason for this is that most remotes will use RF to connect to your Roku player, and constant reconnection will require more battery.
• Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.

By the way, we also offer the Voice Remote Pro (2nd edition), a rechargeable remote with 50% more battery life than the Voice Remote Pro and USB-C charging that typically lasts three months per charge. It also has new backlit buttons that make navigation easier in low-light environments, perfect for movie nights. 

I hope you find this information helpful. 

Best regards,
Carly