Nimfa,
This problem has been described in dozens of posts, by many different people, on your support forums, what happens is this:
My Rechargeable Voice Pro Remote has been programmed to control my television using the IR controls. Volume up, volume down, mute, on and off. Until late last year everything was fine.
Sometime towards the end of 2022 the IR functions stopped working - sometimes.
An example is, you can’t change the volume, or turn the television off. A few minutes later you try the same controls and they do work. A few minutes later you try the same controls and they don’t work.
The Roku controls continue to work whether the television controls do or don’t. The problem is becoming more and more frequent.
This is to be made perfectly clear - there is nothing blocking the IR when this happens, the remote is completely charged, the remote is properly programmed and worked just fine until this started happening.
This thread: https://community.roku.com/t5/Remotes/IR-Stops-working-Intermittently/td-p/840674/page/12 contains a post from someone claiming to be a Roku employee that says the problem is fixed, but he disappears from the forum after that and never explains what must be done to fix the problem.
I filed a support ticket with Roku support who said the problem is fixed (they did not confirm that they ever understood what the problem was, or how it was fixed), and they want to send me a new remote. They sent a Simple Remote, not the Rechargeable Voice Pro Remote. The Simple Remote cannot suffer the problem because it doesn’t have the IR television controls.
