Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jlewin0883
Newbie

RC-ALIR 3026000066 Simple Remote stopped working

Jump to solution

I bought 2 oon H809X 50 IN ROKU TVs in 11/2023 ( SN X02099YA8VRS) and one of my remotes went missing for about a month, but when I found it, it no longer worked. I replaced the batteries and it still didn't respond. The other identical remote works with all 4 of my Roku TV's (I also have 2 TCL Roku TV's) and the 2 TCL simple remotes are also working with all 4 TVs, so the issue is definitely with the 1 remote and not a connection issue or a blocked reader.

 

As I said, the tv and remote are only 5 months old. Any suggestions?? I've read through pages and pages of posts and tried every troubleshooting suggestion Ive come across..

17122978901642201800395261772459.jpg

 

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: RC-ALIR 3026000066 Simple Remote stopped working

Jump to solution

Roku only supplies the UI for Roku tvs, you have to get in touch with TV manufacturer to have remote replaced, sorry. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

1 REPLY 1
Tivoburkee
Community Streaming Expert

Re: RC-ALIR 3026000066 Simple Remote stopped working

Jump to solution

Roku only supplies the UI for Roku tvs, you have to get in touch with TV manufacturer to have remote replaced, sorry. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.