Hi @MsTashamarie,
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having with the Roku remote. May we know what Roku device you are using right now? (Roku Express, Roku Streaming Stick, Roku Ultra, Roku Streambar, Roku TV-Specify)
We'll wait for your response.
Thanks,
John
John
Roku Community Moderator