Remotes

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Cat5.

We appreciate you reaching out for support. Rest assured that we will help you find the best resolution so you can continue controlling the Power and Volume of your Sony TV.

Kindly provide us with additional information such as follows:

• Did your Roku Ultra recently receive a software update prior to this happening that might trigger this issue? 
• Is this the remote that came with your Roku Ultra? If not, what is the model of this remote? 
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

We'll be looking forward to your response.

Best regards,
Carly

[AR5home]

Same problem. Software updated, unplugged and rested, and went through the IR setup. Still not working. Original remote paired with same TV. Nothing has changed. Please help! We have no other remote for the tv, so it’s either on full-blast or on the home page. 

[AR5home]

Our remote is not rechargeable; sorry for that misinformation. We have a battery operated remote, and have fresh batteries installed and confirmed.

[RokuJharra-Q · Accepted solution]

Hi, @AR5home, greetings here in the Roku Community!

We appreciate you for informing us about the issue with your Roku remote, and we are here to provide further assistance.

To start with, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the Roku voice remote feature to see if this will make any difference.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[Dpnsp2004]

There is no volume control on mobile app. 

[RokuJharra-Q]

Hi, @Dpnsp2004 welcome to the Roku Community!

If you're still experiencing difficulties with the power and volume buttons on your Roku remote, follow these steps to troubleshoot the issue and access the controls.

Once your Roku device is activated and set up, you can access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful detection of your TV's brand.

How to set up your voice remote after initial setup and activation:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE: 

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra

[bmccollneb]

Roku seems to have a problem with LG TV brand.  The  codes for LG TV work intermittently.  Somedays mute & volume control work and somedays they don't.

[bobwalters13]

Just got a new backlit, voice remote & after setup have the same problem. Now my old remote that was working fine also has the same problem. Did you ever get this issue resolved?

[RokuJharra-Q]

Hi, @bobwalters13. Thank you for posting here in the Roku community!

We appreciate you for notifying us about the issue with your Roku remote, and we are here to offer further assistance.

First, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to use the Roku voice remote feature to see if this makes any difference.

We also recommend that once your Roku device is activated and set up, you access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful detection of your TV's brand.

Set up your voice remote after initial setup and activation:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE: 

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra

[dallasxanadu]

Are they charged 100%. I thought mine was charged, but I charged it overnight, and much to my surprise, that completely fixed my volume/mute issues.