Remotes

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Cat5.

We appreciate you reaching out for support. Rest assured that we will help you find the best resolution so you can continue controlling the Power and Volume of your Sony TV.

Kindly provide us with additional information such as follows:

• Did your Roku Ultra recently receive a software update prior to this happening that might trigger this issue? 
• Is this the remote that came with your Roku Ultra? If not, what is the model of this remote? 
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

We'll be looking forward to your response.

Best regards,
Carly

[AR5home]

Same problem. Software updated, unplugged and rested, and went through the IR setup. Still not working. Original remote paired with same TV. Nothing has changed. Please help! We have no other remote for the tv, so it’s either on full-blast or on the home page. 

[AR5home]

Our remote is not rechargeable; sorry for that misinformation. We have a battery operated remote, and have fresh batteries installed and confirmed.

[RokuJharra-Q · Accepted solution]

Hi, @AR5home, greetings here in the Roku Community!

We appreciate you for informing us about the issue with your Roku remote, and we are here to provide further assistance.

To start with, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the Roku voice remote feature to see if this will make any difference.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra